Rozana Rural Commerce Private Limited (CIN:U74999DL2021PTC379432), a
private limited company incorporated under the Companies Act, 2013 with its registered office at R-7B,
Basement, Green Park Main Mkt., Delhi, New Delhi-110049, Delhi, India. and corporate address at A-41, Main
Mathura Road, Mohan Cooperative Industrial Estate, South East Delhi, Delhi - 110044 (Hereinafter referred to
as the “Company/Rozana/We/Our/Us”).
The Website/domain name “www.rozana.in” (including mobile site) and the mobile applications
“Rozana Sarthi Peer App” and “Rozana Customer App” (collectively referred to as “Platform”) is owned by the Company and it is the owner of the brand ‘Rozana’ within the territory of India.
The Company respects your privacy and values and the trust you place in it. The Privacy Policy
provides detail about what data is collected, the reasons for its collection, and how the data is collected
and used, processed, and disclosed by the Company.
Customers/Users (“You”, “Your”) are advised to read and understand
our Privacy Policy carefully, as by accessing the Platform you agree to be bound by the terms and conditions
of our Privacy Policy, and hereby provide your free and informed consent to the collection, storage,
process, and use of the data, as provided herein.
If you do not agree with any of the terms and conditions of our Privacy Policy, including in
relation to the manner of collection, use, storage, and processing of your data, please do not use or access
the Platform.
Our Privacy Policy reads as part and parcel of the Terms and Conditions (Terms of Use) of the Platform and is subject to change from time to time without
notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the
Platform.
If you wish to seek any clarifications regarding this Privacy Policy, please do not hesitate
to contact us at: customercare@rozana.in
1. What data is or may be collected from you?
As part of the registration process of the Platform, we may collect the following
Personally Identifiable Information about You:
- Your Name including first name, middle name, and last name.
- Your email address, mobile phone number, contact details, delivery address, postal code, fund id and
device id.
2. How is your data collected by us?
We collect your data in the following ways:
A.) Data which is provided to us by you.
- when you contact us through the Website/mobile application (through any form, e-mail address,
hyperlink, or social media address posted therein);
- when you register with us to receive our products, services, and/or newsletter.
- when you visit our platform, from the information gathered by your visit.
- when you contact us, we may keep a record of that correspondence.
Note: You may choose not to provide certain information, but then you
might not be able to use or avail some of our services and features.
B.) Data that is collected automatically: -
We may automatically detect certain information about you such as your device id,
lat/long coordinates, current app version being used, app state, products already added to your cart and
language selected. This is done for giving a better user experience and to better our procurement and
product portfolio. We use this information to do internal research on our users’ demographics, interests,
and behaviour to better understand our customers and enhance their shopping experience. This information
is compiled and analysed on an aggregated basis and not on an individual basis. This information may
include the URL that you just came from (whether this URL is on the website/Platform or not), which URL
you next go to (whether this URL is on the website/Platform or not), your computer browser information,
your IP address associated with your interaction with the website/Platform.
The company uses data
collection devices such as “Cookies” on certain pages of the website/Platform to help analyse the web page
flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on
your hard drive that assist us in providing our services. The company offers certain features that are
only available through the use of a “cookie”.
The Company also uses cookies to allow you to enter your password less frequently during a
session. Cookies can also help the Company provide information that is targeted to your interests. Most
cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end
of a session. You are always free to decline our cookies if your browser permits, although in that case,
you may not be able to use certain features on the website/Platform and you may be required to re-enter
your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the
website/Platform that are placed by Third Parties. The Company does not control the use of cookies by a
Third Party, which is not managed by the Company, in any manner whatsoever.
If you send the Company personal correspondence, such as emails or letters, or if other
users or third parties send us correspondence about your activities on the Platform, the Company may
collect such information into a file specific to you.
3. Why do we collect your data and how is it used?
We also collect and store certain information provided by you from time to time on
the Platform. We only collect and use such information from you that we consider necessary for achieving a
seamless, efficient, and safe experience, customised to your needs including: -
- To enable the provision of services opted for by you and to communicate necessary
account and product/service-related information from time to time.
- To allow you to receive quality customer care services.
- To undertake necessary fraud and money laundering prevention checks, and comply
with the highest security standards.
- To comply with applicable laws, rules, and regulations.
- To provide you with information about offers on products and services, updates,
promotions, related affiliated or associated service providers and partners, that we believe would be of
interest to you.
- Where any service requested by you involves a partner/affiliated third party, such
information as is reasonably necessary by the Company to carry out your service request may be shared
with such a third party.
- We also do use your contact information to send you offers based on your
interests and prior activity. The Company may also use contact information internally to direct its
efforts for product improvement, to contact you as a survey respondent, to notify you if you win any
contest; and to send you promotional materials from its contest sponsors or advertisers.
- Further, you may from time to time choose to provide payment-related financial
information (credit card, debit card, bank account details, billing address, etc.) on the Platform. We
do not store any details related to credit card/debit card or bank details. A third-party payment
gateway provider may require to collect certain financial information from you including, but not
restricted to, your credit/debit card number or your bank account details (collectively referred to as
“Financial Information”). All Financial Information collected from you by such third-party payment
gateway providers will be used only for billing and payment processes.
- The Financial Information collected from you is transacted through secure digital
platforms of approved payment gateways which are under encryption, thereby complying with reasonably
expected technology standards. Therefore, we shall bear no liability in relation to the same. We shall
neither be liable nor responsible for any actions or inactions of third-party payment gateway providers
or any breach of conditions, representations, and warranties given by them. We shall also not be
obligated to mediate or resolve any dispute or disagreement between you and such third-party payment
service providers.
4. Storage of Data and Retention of data: -
A.) All data is processed and stored in India.
B.) The Company does not retain any information collected for any longer period than is
reasonably considered necessary by it or such period as may be required by applicable laws. We cease to
retain personal data or remove the means by which the personal data can be associated with you, as soon as
it is reasonable to assume that:
- The purpose for which such personal data was collected is no longer being served by its retention, and
- retention is no longer necessary for legal or business purposes.
C.) The Company may be required to disclose any information that is lawfully sought
from it by a judicial or other competent body pursuant to applicable laws.
5. How do we protect your information?
A.) To protect against the loss, misuse, unauthorised access, damage, and alteration
of the information under its control, the Company has in place appropriate and reasonable security
measures and safeguards, in compliance with applicable laws. For example, Company’s servers hosted by
Amazon Web Services (AWS) are accessible only to authorised personnel, and your information is shared with
the authorised personnel on a need-to-know basis to complete the transaction and to provide the services
requested by you. Although we will endeavour to safeguard the confidentiality of your personally
identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By
using the Platform, you agree that we shall have no liability for disclosure of your information due to a
breach of security or unauthorised acts of third parties that receive your Personal Information or events
that are beyond our reasonable control including, acts of government, computer hacking, unauthorised
access to computer data and storage device, computer crashes, technical glitches, breach of security and
encryption, errors in transmission.
B.) By using the Platform or providing information, you agree
(i) that we can
communicate with you electronically regarding security, privacy, and administrative issues relating to
your use of the platform; and
(ii) that we can take adequate physical, managerial, and technical
safeguards to preserve the integrity and security of your data till the time you use the platform or the
services provided by the platform (directly or indirectly)
C.) The Company may hold data protection impact assessments if it intends to
undertake any processing involving new technologies, large-scale profiling or use of sensitive personal
data, or other processing that carries a significant risk of harm to a data bank of Rozana/Company.
D.) The Company undertakes regular data audits conducted by independent data
auditors, if and as required.
E.) To the extent possible, we provide you with the option of not divulging any
specific information that you wish for us not to collect, store or use. You may also choose not to use a
particular service or feature on the website/application and opt out of any non-essential communications
from us.
F.) Further, transacting over the internet has inherent risks which can only be
avoided by following security practises yourself, such as not revealing account/login-related information
to any other person and informing our customer care team about any suspicious activity or where your
account has/may have been compromised.
G.) It is important for you to protect against unauthorised access to your password
and to your computers, devices, and applications. Be sure to sign off when finished using a shared
computer.
H.) In the event of a personal data breach processed by us, we shall notify the
Authority/Board or the competent authority and you, in such form and manner as may be prescribed.
Please note: The Company will not ask you to share any sensitive data or
information via email or telephone. If you receive any such request by email or telephone, please do not
respond/divulge any sensitive data or information and forward the information relating to the same to customercare@rozana.in for necessary action.
6. How can you correct inaccuracies in the information?
To correct or update any information you have provided, the Website/Mobile
Application allows you to do it online. In the event of loss of access details or loss of access to the
Platform, you can send an email to:
customercare@rozana.in
7. Your Rights?
A.) Right to access: You can access your information, including your name, email,
address, contact details, payment options, profile information, purchase history, order details, earnings/
savings, enrolled customers in the "Account" section of the website or mobile application. To
request access to personal information that is not available through Your Account or you are facing an
issue accessing the same then you can request for access to the relevant information by sending an email
to customercare@rozana.in .
B.) Right to information: You have the right to obtain confirmation whether we are
processing your data or not.
C.) Right to obtain: You have a right to obtain a copy of the data being processed
or that has been processed by us and the processing activities undertaken with respect to the same and
identities of the parties with whom we have shared your data along with the categories of the data shared.
D.) Right to correction and erasure: You have the right to correct and erase your
data in a manner as may be prescribed. On receiving a request for such correction or erasure, we shall
correct, complete, update, and erase the data as per your request.
E.) Right to restrict: You have a right to limit the way in which your data can be
used by us.
F.) Right to object: you have a right to object to your data.
G.) Right to withdraw consent: You have the option to withdraw the consent given
earlier. Such withdrawal of the consent shall be sent in writing to us. However, such withdrawal of
consent would not affect the processing of data done prior to the withdrawal of your consent. If you are
not providing consent or later withdraw your consent, we shall have the option not to provide goods or
services for which the said consent was sought.
8. Will the data be shared or used by third parties?
A.) We may share limited information pertaining to your preferences with our
affiliates to improve/ develop our Services in accordance with your shopping needs. We combine information
internally across the different Services covered by this Privacy Policy.
B.) We use others to help us provide our Services (e.g., maintenance, analysis, audit,
payments, fraud detection, marketing, and development). They will have access to your information as
reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for
other purposes.
C.) We may also share your buying patterns without divulging personal identities
with affiliates/partner organisations and to the best of our knowledge and representations given to us by
these partners, they do not store this information. This is only done to provide a better experience and
service to our customers, kindly note this data is not monetized or sold to unrelated third-party
organisations.
D.) It is possible that we will need to disclose information about you when required
by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably
necessary to: -
- Investigate, prevent, or take action regarding suspected or actual illegal activities or to assist
government enforcement agencies;
- Enforce our agreements with you.
- Investigate and defend ourselves against any third-party claims or allegations.
- Protect the security or integrity of our services.
E.) We may dispute such demands when we believe, in our discretion, that the
requests are vague or lack proper authority, but we do not promise to challenge every demand.
Impacts
due to changes in the Company business : If the Company engages in a sale of some or all of Rozana's
assets or stock, merger, acquisition, dissolution, bankruptcy, reorganisation, financing, public offering
of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or
steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be
shared or transferred as part of the transaction thereof, subject to standard confidentiality practices
and in accordance with the Indian laws.
9. How can you opt out of the data collection process?
The Platform provides all its customers with the opportunity to opt out of receiving
non-essential (promotional, marketing-related) communications from us or on behalf of any of its partners
after setting up an Account. You can unregister/unsubscribe yourself from the lists and promotional emails
by pressing the ‘Unsubscribe’ button provided in the promotional communications sent to you. However, we
reserve the right to limit membership based on the availability of contact information. All Users will be
notified by email prior to any actions taken.
10. Use by Minor
We do not intend for our Platform or online services to be used by anyone under the
age of 18 Years as per Indian Law. If you are a minor i.e., under the age of 18 (eighteen) years, you
shall not register as a User on our Platform and shall not transact on or use the platform in any way. As
a minor, if you wish to use or transact on our Platform, such use or transaction may be made by your legal
guardian or parents on the Platform. If you are a parent or guardian and believe we may have collected
information about a child, please contact us as described in the “Queries and Feedback" section in
this Privacy Policy.
11. Policy updates
The Company reserves the right to change or update this privacy policy at any time.
Such changes shall be effective immediately upon posting on the Platform. Whenever we revise and modify
this privacy policy, the same will be updated online. We request you visit our privacy policy statement
frequently for any amendments and updates. Continued use of our services and the Platform will constitute
your acknowledgment and acceptance of the terms of the updated privacy policy. If you do not agree with
any changes in this privacy policy, whatsoever, please stop using the Platform with immediate effect.
12. Grievance Officer:
Address:
Building No./Flat NO: A-41, Main Mathura Road, Mohan Cooperative Industrial
Estate,
South East Delhi, Delhi - 110044
Customer Care:
01206901401 (Uttar Pradesh), 97174 60720 (Haryana)
13. Queries and Feedback:
Address:
Building No./Flat NO: A-41, Main Mathura Road, Mohan Cooperative Industrial
Estate,
South East Delhi, Delhi - 110044
